Gregory Neil Associates

Powerful Speaking and Profitable Business

All day long, your business and your employees are managing work getting done. The more efficiently your organization executes commitments, the more money you make. Powerful and effective execution starts with powerful management. Powerfully effective management starts with powerful speaking and listening. You will not have powerful actions without powerful speaking and management. Speaking without [...]

Powerful Speaking and Profitable Business is a post from: Gregory Neil Associates

Learning vs. Static Organizations

Unless your business is perfectly run with no mistakes, there is some human error. Are you fully capitalizing on those mistakes? Are they new mistakes – or the same ones over and over again? Unless you set up daily and weekly learning opportunities, your business will race along with a focus on getting the next [...]

Learning vs. Static Organizations is a post from: Gregory Neil Associates

Leadership Power Tools and Business Accelerators

Part 2 – Commitment Management – Out of “the Box” and into “the Gap” In the same way that Accountability brings focus to your business, Commitment Management brings speed of execution to your day-to-day operations. This is a tool you really want to sharpen and master, because if you do, the payoff is huge. Everyone [...]

Leadership Power Tools and Business Accelerators is a post from: Gregory Neil Associates

Leadership Power Tools and Business Accelerators

Part 1 – Accountability Think of these next 3 posts as business power tools, or even better, business accelerators. They combat against the drift of entropy towards business as usual and mediocrity that is common to every business. 1. Accountability – Brings focus to your operations, meaning, clarifying exactly what each person is accountable for, [...]

Leadership Power Tools and Business Accelerators is a post from: Gregory Neil Associates

Classic Business Blind Spot!

You hire someone who, at that time, seems to be the best person for the position. Everyone is happy – for a while. Then, at some point there is a problem. Do you stop to ask the question – is it the new person, or is it the management style, or is it something about [...]

Classic Business Blind Spot! is a post from: Gregory Neil Associates

Employee and Leader Mentality

Leadership doesn’t live in a title; you can have leaders at any level of your business. But, do you hear “I’ll do my best,” or do you hear “I will get it done.” There is a big difference between someone who sets a limit on how far they will go to get something done, and [...]

Employee and Leader Mentality is a post from: Gregory Neil Associates

Stacking the Deck in your Favor

It’s important to distinguish someone’s technical job skill abilities separate from their ability to work with others in a team environment. Often, I see companies that have hired someone who is very good at what they do, but throws everything and everyone around them into chaos. Is it really worth it? Only you can decide [...]

Stacking the Deck in your Favor is a post from: Gregory Neil Associates

Customer Service and the Business Culture

Over 15 years ago, Southwest recognized just over 2,000 point of contact opportunities customers have, from the first call to arrival at their destination, and went to work to make each of those as positive an experience as possible. The results are in: Southwest is the most successful airline in the USA. Former Southwest CEO [...]

Customer Service and the Business Culture is a post from: Gregory Neil Associates

Marketing or Customer Service: Where’s the Best Place to Put your Dollars?

Here’s a risky, progressive idea: Take the money you would spend on marketing, and spend it on extraordinary customer service. Works for Lawrence Construction, a Bay Area remodeler, and Zappos, a leading online retailer. It’s true that very few companies are willing to risk letting go of traditional models, no matter how badly they’re performing, [...]

Marketing or Customer Service: Where’s the Best Place to Put your Dollars? is a post from: Gregory Neil Associates

Today’s Study: Zappos Core Values

(In case you don’t know, Zappos is an extremely successful online retailer that recently merged with Amazon) Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships With Communication Build a Positive Team and Family Spirit Do [...]

Today’s Study: Zappos Core Values is a post from: Gregory Neil Associates